If you wish to return your bike to us please keep it in the box it arrived in and call us on 01772 644340 and we will arrange a collection.Ī) If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model.ī) If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you £50.00 for the collection. If you used the pay by Amazon option when checking out then please send your package using a recorded delivery method (always keep a copy of your receipt!) with a note inside stating whether you want an exchange (what you want it exchanging for) or refund, to the following address: Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address: You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).Ĭustomers are accountable for return shipping charges. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note. In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 60 days of the purchase date for a full exchange or refund. For more information on ensuring the safety and wellbeing of yourselves and others, please visit - Our returns policy is otherwise exactly the same! So we're extending our returns period up to 60 days on any orders placed after the 16th of March 2020. We hope this extended period of time will allow you to follow government advice regarding self-isolation properly, and also cover you in the case of any disruption to the postal services.
Extended Returns Period - Coronavirus - 60 daysĭue to the recent COVID-19 pandemic, we wanted to make returns as easy & stress-free as possible for you.
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